The Lagos State Traffic Management Authority (LASTMA) has recorded increased public engagement with its newly inaugurated 3367 Toll-Free Call Centre, which received 2,843 calls and other public interactions within its first 30 days of operation.
The figure, covering the period from June 28 to July 29, 2026, according to the agency, reflects growing public confidence in LASTMA’s commitment to transparency, accountability and citizen-focused service delivery.
The call centre, operated under the agency’s Digital Centre, provides Lagos residents, particularly motorists, with a direct channel to make enquiries, report traffic-related concerns, seek assistance and provide feedback on LASTMA’s operations across the state.
A breakdown of the engagements showed that the centre received 1,047 enquiry calls, 709 commendation calls, 468 successfully resolved cases, 400 accident and vehicle breakdown reports, 163 formal complaints, 11 information requests and 45 unsuccessful calls caused mainly by abandoned calls, network interruptions and other technical challenges.
The General Manager of LASTMA, Mr. Olalekan Bakare-Oki, described the response as an indication of public trust in the agency’s reforms and commitment to improved service delivery.
Bakare-Oki said the agency had also established a Physical Complaint Centre (PCC) at its headquarters in Oshodi to provide residents with another platform to lodge complaints, make enquiries and report concerns, including issues relating to the conduct of LASTMA personnel.
He explained that the Physical Complaint Centre complements the 3367 Toll-Free Call Centre by providing a face-to-face option for citizens who prefer direct interaction with the agency.
The General Manager assured residents that all complaints received through the agency’s reporting channels would be properly investigated, adding that any officer found guilty of misconduct after due process would face appropriate sanctions in line with the Public Service Rules and LASTMA’s disciplinary framework.
“The Physical Complaint Centre complements our 3367 Toll-Free Call Centre by providing members of the public who prefer face-to-face engagement with a convenient platform to report traffic-related concerns, seek clarifications and lodge complaints regarding the conduct of our officers,” Bakare-Oki stated.
He reiterated LASTMA’s zero-tolerance policy against corruption, extortion, abuse of office and unprofessional conduct, stressing that the agency remains committed to promoting accountability and professionalism.
Bakare-Oki noted that the two platforms are part of LASTMA’s wider reform programme aimed at strengthening public trust, improving communication and creating a more responsive relationship between the agency and road users.
He urged motorists, commuters, transport operators, corporate organisations, civil society groups and other stakeholders to continue using the agency’s complaint, enquiry and feedback channels, noting that public participation is essential to achieving safer roads and better traffic management across Lagos State.