The Lagos State Government, through the Lagos State Consumer Protection Agency (LASCOPA), in collaboration with the Federal Competition and Consumer Protection Commission (FCCPC), is set to convene a joint stakeholder engagement to address issues surrounding price tagging, product labelling, and compliance with return and refund policies.
The engagement is aimed at tackling concerns over price opacity, inadequate product labelling, and non-compliance with consumer protection regulations, while promoting transparency and accountability in commercial transactions across the state.
In a statement issued by LASCOPA, the agency said the forum, themed “Price Tagging, Minimum Labelling Requirements and Return/Refund: The Implications of Non-Regulatory Compliance,” is the first stakeholder engagement under the collaborative framework established between LASCOPA and the FCCPC.
The General Manager/Chief Executive Officer of LASCOPA, Afolabi Solebo, said the engagement will bring together key stakeholders, including the Standards Organisation of Nigeria (SON), Manufacturers Association of Nigeria (MAN), Retail Council of Nigeria (RCN), National Association of Supermarket Operators, Pharmaceutical Society of Nigeria (PSN), consumer advocacy groups, and other regulatory agencies.
According to Solebo, the South-West Zonal Coordinator of the FCCPC, Dr. Olubunmi Dorcas Otti, will represent the Commission’s Executive Vice Chairman and Chief Executive Officer, Tunji Bello, at the event.
He said discussions would focus on regulatory requirements for price display, minimum product labelling standards, best practices for product information disclosure, as well as effective mechanisms for handling complaints relating to defective products, returns, exchanges, and refund claims.
Solebo also encouraged consumers across Lagos State to submit questions, observations, and concerns ahead of the engagement through [email protected] for consideration during the discussions.
He noted that the forum forms part of the commitment by both agencies to strengthen consumer rights protection, encourage compliance with regulatory standards, and promote fair market practices across Lagos State.
The stakeholder engagement is scheduled to hold on Wednesday, July 29, 2026, at the Lagos Chamber of Commerce and Industry (LCCI) Conference and Exhibition Centre, Alausa, Ikeja.
Solebo urged all invited stakeholders to participate actively in the engagement as the agencies work towards creating a more transparent, informed, and consumer-friendly marketplace.