Is Thinkorswim down? Traders report issues with Charles Schwab's app during market closing hours
Charles Schwab’s said that an issue that led to massive outages on its trading app Thinkorswim has now been resolved. In an update on X, Charles Schwabs Corps said that the issue has now been fully resolved and users can access the Thinkorswim app normally.
“An earlier issue impacting some clients’ ability to log in to thinkorswim Web and Mobile is resolved. We apologize for the inconvenience,” the update read.
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Original Story: Charles Schwab’s trading app Thinkorswim was down for hundreds of users as the US market closed Thursday. According to Down Detector, which tracks such outages based on users report, as many as 800 users reported facing issues with Thinkorswim on Thursday afternoon, around 4pm EDT.
Many traders who were using the app to place their trade in the final market hours today were affected by the reported outage according to posts on social media.
“Schwab/Thinkorswim still down. 30 minutes of not working. The fact anyone trusts this platform still baffles me,” one user wrote.
“Charles Schwab what sort of shitty platform are you building! The app isn’t even logging in the critical window of 4-4:15 EST,” added another.
The outage seemed to have started at 3:52pm EDT, just as the market was about to close, and peaked at around 4:07pm EDT with 705 reports. Then the number of reports had decreased to around 650 by 4:22pm EDT, according to DownDetector.
It is unclear how many traders on the Charles Schwab platform were affected during the brief outage, which appeared to continue into post-market hours. So far, Thinkorswim has not issued a statement on the outage.
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Charles Schwab Issues Update Amid Outage
Amid the widespread outage on Thursday, Charles Schwab Corps handle on social media issued an update. The account is responsible for answering users’ queries on social media.
On X, the handle of Charles Schwab Corps said that people are unable to access the platform via the app and the website, but the app is working on desktop.
“Currently, some clients may not be able to log in to thinkorswim Web and Mobile,” the update read. “As an alternative, clients can log in to Thinkorswim Desktop, Schwab.com or the Schwab Mobile app. We apologize as our teams work to resolve this issue.”
Charles Schwab services over 30 million active brokerage accounts in the US, and a significant number of them use Thinkorswim.