The DoorDash app, used by thousands for instant delivery of food and groceries, as well as the Dasher app used by DoorDash delivery persons, are down. On DownDetector, a platform that tracks such outages based on users’ reports, as many as 5550 people reported the outage at its peak.
The outage started around 3:30pm ET on Wednesday and peaked around 4:00pm ET, and then started falling in the next 15 minutes around 4:15pm with around 4732 reports.
DownDetector showed that 94% of the users faced problem with the app, while 3% faced problems while logging in, and 2% with ordering food. The Map on DownDetector shows that the outage was spread across the east and the west coasts, with both New York City and Los Angeles reporting significant outages.
Dasher Users Complain With App
Several users of DoorDash and Dasher took to social media to express frustration with the apps not working. Here are some of the posts made on X about the row.
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âDasher app is down right now we canât receive any orders either. I just completed a order and they didnât even pay me for the order cuz of it,â one user wrote.
âDoorDash since the dasher app is down, please consider compensating us dashers for the income we are losing due to this issue; especially if it lasts an hour or more,â a Dasher driver wrote.
âDoorDash you guys are full of shit,â said one. âI placed this order 40mins ago called to the restaurant my order had been ready for 25mins. You drivers canât read donât knock on a door when ask prior to putting food on the ground but wonât discipline drivers for not doing their jobs. BS!!!â
âDoorDash i know ur app is down, but i was able to stop my dash somehow but now my 17 dollars for the order i completed right before the crash is magically gone ! please give it back,â said one.
DoorDash has over 42 million monthly active users, the vast majority in the United States.