The Nigeria Civil Aviation Authority has refused to grant waivers requested by several airlines over imposed penalties, emphasizing that the sanctions are intended to enhance service quality for Nigerian travelers.
The Director for Consumer Protection and Public Affairs at the NCAA, Michael Achimugu, confirmed that while many airlines have sought exemptions, the agency remains resolute in its decision.
“Most of the airlines have been asking for waivers, which we have refused. But Royal Air Maroc came to pledge to improve the quality of their services to Nigerians,” Achimugu said.