PalmPay, a leading fintech has reinforced its commitment to customer engagement and support with the launch of a new customer experience centre in Lagos, which aims to enhance real-time issue resolution and elevate the overall user experience.
The opening event at the newly inaugurated Opebi, Ikeja office featured a guided tour of the state-of-the-art facility, along with goodwill messages from PalmPay partners and customers. The centre will serve as a hub for seamless customer support, product education, and personalised assistance.
PalmPay already provides multi-channel customer service, including live chat within the app, phone support, social media engagement, and email correspondence. However, with the addition of the physical experience centre, the company is offering users a direct, in-person touchpoint to resolve queries efficiently and gain a deeper understanding of PalmPay’s financial services.