The Nigerian Communications Fee (NCC) has mentioned subscribers’ compensation for poor service high quality delivered by telecoms operators will start right now (Friday) throughout all networks.
The Government Vice Chairman of NCC, Dr. Aminu Maida who revealed this in Lagos on Thursday throughout a media chat with journalists, nevertheless mentioned solely these subscribers that had been unable to utilise the companies of their telecoms operators and couldn’t make profitable calls, and couldn’t ship textual content messages between November 2025 and January 2026, can be eligible for compensation.
Based on him, NCC has concluded community evaluation between November 2025 and January 2026, and has agreed with telecoms operators to start compensation to affected subscribers that skilled poor service high quality on their networks between November 2025 and January 2026.
Maida mentioned NCC would proceed with the community evaluation periodically and be certain that subscribers are properly compensated for poor service high quality, including that the compensation might be within the type of airtime high up for all affected subscribers.
“NCC has put mechanisms in place to ensure that all subscribers that qualify for compensation get the required compensation. For any subscriber to high quality, such subscriber will need to have clearly suffered adversely from poor service high quality provided by telecoms operators. NCC carried out community evaluation in every native authorities space of the nation, and we’ve got seen that some subscribers had been disenfranchised from making calls or sending textual content messages. Solely people who tried to make calls and couldn’t make profitable calls might be compensated.
Those who didn’t make any transaction, and didn’t make any name in any respect, and didn’t use their knowledge in any respect, inside that time period, is not going to be compensated,” Maida mentioned.
Maida nevertheless assured telecoms subscribers of improved service high quality going ahead. Based on him, “Final 12 months, operators had been capable of perform updates for protection and capability on 300 websites. However this 12 months, we’ve got a dedication to about 12,000 websites updates, and out of these 12,000 websites, 2,800 of them have been upgraded for higher service high quality supply, masking about 63 new websites. This was achieved from the extra spectrum of 4G websites and in addition the conversion of 2G, 3G websites to 4G and 5G websites. So you may see we’re already approach forward of what we’ve got executed within the final 12 months. Once more, operators’ commitments to investments typically have been maintained and surpassed, and all these will result in improved high quality of service throughout networks,” Maida mentioned.
MTN in a press release issued on Thursday, assured its affected clients of enough compensation.
“All clients throughout the affected areas the place service shortfalls had been recorded will obtain compensation for the working durations of November 2025 and January 2026 in accordance with the relevant framework, Whereas we stay totally dedicated to this compensation course of, our final goal is to constantly ship top quality companies to our valued clients and work with companions to handle challenges and eradicate service disruptions,” MTN mentioned in its assertion.
Emma Okonji
Times Nigeria