Some subscribers of MTN Nigeria have begun receiving airtime credit as compensation for poor community service skilled in January 2026.
Notifications acquired by subscribers confirmed that affected customers had been credited with various quantities.
One message learn, “Expensive Buyer, your account has been credited with N341 airtime for high quality of service points in January 2026. Thanks to your understanding.”
Subscribers confirmed that the credited quantities differ, with some receiving N20, others N91, and a few increased sums reminiscent of N341.
It stays unclear whether or not all prospects affected by the service disruption have acquired the compensation.
The transfer follows regulatory directives requiring telecommunications operators to deal with complaints over poor community efficiency and adjust to quality-of-service requirements, together with compensating affected prospects the place crucial.
Earlier, MTN Nigeria mentioned it might adjust to regulatory necessities and proceed investing in community upgrades to enhance service high quality throughout its community.
Particulars on the entire variety of subscribers affected and the standards utilized in figuring out the compensation quantities have but to be disclosed.