The Federal Competitors and Shopper Safety Fee (FCCPC) , on Monday welcomed the Federal Excessive Courtroom, Abuja judgement dismissing the swimsuit filed by Air Peace Restricted, difficult the fee’s authority to analyze shopper complaints. and situation summons within the train of its statutory mandate.
The judgment, delivered by Justice James Omotosho, affirmed the fee’s powers underneath the Federal Competitors and Shopper Safety Act, 2018 (FCCPA) to obtain complaints, assess issues introduced earlier than it, and take acceptable lawful steps, together with investigation the place essential.
Government Vice Chairman/Chief Government, FCCPC, Mr. Tunji Bello, stated the judgment offered helpful readability on the significance of regulatory oversight in defending customers and selling honest market practices.
He famous that the matter arose from complaints referring to unrefunded ticket fares, cancelled flights, and different service issues affecting passengers.
In an announcement issued by FCCPC Director, Company Affairs,
Ondaje ljagwu, Bello careworn that customers who pay for companies are entitled to honest therapy, transparency, and redress in accordance with relevant regulation.
He additional emphasised that investigation is an administrative course of supposed to determine info and decide whether or not additional motion is warranted. It doesn’t quantity to a discovering of legal responsibility or wrongdoing.
In response to him, the fee is dedicated to participating all market contributors in a good, skilled, and clear method, whereas making certain due course of at each stage of its proceedings.
He inspired companies working in Nigeria to cooperate with lawful regulatory processes and to take care of efficient criticism decision methods that handle shopper points promptly and pretty.
The FCCPC will proceed to behave inside its statutory mandate to guard customers, promote aggressive markets, and strengthen confidence in important service sectors, together with aviation.
James Emejo
Times Nigeria